A Performance Metric Is Defined as the Measure of an Organization or Company's

Process Performance Data:

A performance metric is defined as the measure of an organization or company's activities and performance. Performance metrics should support a range of stakeholders' needs from customers, shareholders to employees (Brown M.G., 1996). The following are points of process performance data for the performance metrics identified in the Pizza Store Layout simulation:

1. Cost Reduction through applying cost effective measures such as conserving energy by switching off unused ovens.

2. Managing waiting lines by optimally utilizing the kitchen staff.

3. Quality pizza production especially after the Plax oven is introduced.

4. Cycle time reduction through minimizing on the time lag evident between preparations of consecutive pizzas.

5. Meeting commitments perfectively thus maintaining high standards of quality.

6. Timely delivery to minimize on the high customer return rate.

7. Customer satisfaction and delight by ensuring that the pizza customer is respected and attended to efficiently and effectively.

8. Alignment with the pizza store mission which is to provide its customers with pizzas of authentic taste and fresh ingredients.

9. Optimally utilizing the kitchen staff to sufficiently address the demands by the customers.

10. Maximizing on profits by reducing sales loss and meeting customer's demands.

A learning curve can be defined as a method used to describe the effort required to acquire a new skill over a specific period of time (Ritter F. E et al., 2002). Additionally, learning curves are also an integral part in planning corporate strategy, such as decisions concerning pricing, capital investment, and operating costs based on experience curves. The pizza store situation expounded in the documents attached disclose the origin and consequence of decisions made and making adjustments to minimize the amount of time to complete the entire process and also minimizing the amount of potential customers from leaving.

In order to streamline the process, it is imperative to identify the alterations of the pizza store as it shifts along the entire learning curve when every development is considered and acted upon. In appraising the process of serving pizza at the store, it is worthwhile to mention that the store has been in operation since 1950, hence proving it with leverage in terms of experience and confidence.

Applying the Learning Curve:

From the simulation, it is clear that during peak times; the pizzeria has four wait staff and two kitchen workers. With customers arriving in groups of two to four every three to five minutes there are only 14 4-top

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