International Organization for Standardization

 International Organization for Standardization (ISO)

Member organizations to develop and promote cooperation in international standards. ISO is to promote standards among OSI (OSI), a communication protocol common reference model

 Deming

Deming is probably the most famous of his management theory and embodies his IED in 14 points. According to Deming, "14 points have a common goal: to make people happy.

 Total Quality Control (TQC)

Japan is a well-known quality of the reputation for the place of reputation and reputation.. Their system to accomplish this feat is a unique Japanese version of a system that originated in the United States, known as total quality management (TQC)

 Garvin 8 dimensions

1. Performance

It refers to the main operating characteristics of the product; in other words, it refers to the efficiency of the product, and achieves the desired purpose.

2. Features

They are the "bells and whistles" of the product, the performance characteristics of the complementary tidbits.

3. Reliability

It reflects the failure probability of the product within the specified time period; in other words, it reflects the tendency of a product of consistent implementation of its useful design life.

4. Conformance

It refers to the extent to which the design and operational characteristics of the product in the match preset criteria.

Which include:

(At the factory) Internal components: the incidence of the common pitfalls consistency (ie non-compliant units of proportion, requiring rework or repair) measure. External elements (in Japanese): Consistency is a common maintenance during the warranty period the number of measurements.

5. Durability

It refers to a measure of the life of the product, 2-dimensional definition:

Technical: Durability is the amount obtained from the use of a product before physical deterioration, and repair is not possible (that is, after so many hours of use, the lamp filament burning up, light bulbs must be replaced)

6. Serviceability

It refers to the ability to speed, courtesy and maintenance services. Objective and subjective opinions play a defining role in the service of.

7. Aesthetics

How products look, feel, sound, taste, smell or (look and feel): Quality is view these attributes that best meet consumer preferences combined.