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Evaluate Services Provided by the Room Division in a Range of Hospitality Businesses

Essay by   •  July 11, 2016  •  Essay  •  395 Words (2 Pages)  •  1,389 Views

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1.d Evaluate services provided by the room division in a range of hospitality businesses

In hospitality industry you must to understand first your role. From the beginning you must to understand the basic need of customers but it is an industry that is evolving, and changing continuously. All the time you must to adapt yourself to satisfy the needs the companies that operate within this industry are now offering everything from low-cost accommodation to luxurious establishments that can satisfy even the most tendentious guest.

Reception compartment will play in the hotel a pivotal role in providing hospitality clients. Whereas customers will primarily address the reception to obtain information on services offered by the hotel or any misunderstandings and complaints is necessary at this department to control and record most of the information of interest to customers. They also must develop procedures for sharing information across other departments to be performed activities necessary to perform the service to a higher quality standard.

Reception and housekeeping department forms of accommodation. They collaborate mostly with the upper floor in order to make use of accommodation and efficient. Being known as a "floor produce" basic service and the reception sells it between the two services is established communication channels.

Communication as a first problem, the status in order to fill their rooms immediately released. Other details refer to the number of occupant’s rooms, accommodation and security demands of various customers in the room (shampoo, toothpaste, electrical equipment, etc.) in a hotel that does not have computer software for managing capacity, Boards status reporting will be done through direct communication with the employees of the service and reception floor.

At the end of the day service department floor rooms realize report to be sent to the reception in order to prepare employees by a here accommodation and activities the next day.

Much of the planning and coordination of the floor plan will be based on occupancy rooms in the weekly report on 're ready reception compartment that contains the expected arrivals and departures, and the number of occupied rooms every day, special treatments for clients s house and VIP orders for additional services specific customer requirements and preferences.

The communication of this information will be made as soon as possible after the request.

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