Interdel Aviation

Covering Letter

Paramount Consulting

8771 Lansdowne Road, Richmond,

BC V6X 3V8

July 22nd, 2012

Mr. Derrick Watts, President

Interdel Aviation Services Inc.

5360 Airport Rd. South

Richmond BC, V7B 1B4

Dear Mr. Watts:

This report will outline the proposed solution in more depth than the first report. Paramount Consulting Group has compiled the research that we have done in regards to finding an IT solution for your company. We found an It solution that fits within your budget and that will solve two major problems: The paper system at the concierge desk and an alternative for your accounting department.

WORK COMPLETED

After our initial visit to Interdel, we did an industry, feasibility, and swot analysis. The team defined the problems, researched possible solutions, and chose three alternatives for your company. The tree alternatives were: TotalFBO, The Wellington-Royce BASE System, and FBO Manager. At the end, we chose TotalFBO as the best solution for Interdel.

PHASE TWO

For the second part of the project a more in depth analysis was completed on the chosen solution. We found that Interdel's computers have all the features required for running the software, however there were some upgrades needed. The employee training is estimated to take one week or five business days. There are three recommended IT companies for support that have been included in the report. As a contingency plan we suggest that Interdel use a backup server. Included in the appendix is a list of what the new system will look like.

Please let us know if we can answer any questions about the proposed solution. You can reach the company at 778-998-2323. We appreciate your business.

Sincerely,

Paramount Consulting Group

Table of Contents

Covering Letter 2

Executive Summary 4

Problem Definition 5

Requirements of the System 5

Comparison of Alternative Solutions 7

The Wellington-Royce BASE System 7

FBO Manager 7

Effect on Output and Operations 8

Feasibility 9

Economic 9

Operational and Technical 10

Training and Conversion 11

Training 11

Conversion 12

Implementation and Contingency Plan 13

References 15

Appendices 16

Appendix A - Network Server 16

Appendix B - Back-Up System 19

Appendix C - Operating System 20

Appendix D - TotalFBO Concierge Screen Shot 21

Appendix E - TotalFBO Reservations Screen Shot 22

Appendix F - TotalFBO Concierge Display 23

Appendix G - TotalFBO Software Cost 24

Appendix H - Server and Back-up Costs 25

Appendix I - Payback Period 25

Appendix J - Return on Investment 26

Executive Summary

With Interdel Aviation operating a paper-based system, they find themselves vulnerable to human errors associated with miscommunications. This vulnerability is ultimately compromising their mission to provide industry-leading customer service. We've developed a decision criteria and system requirements to help define solutions to this problem. Contained within are the details outlining our final recommendation, TotalFBO, as well as two outlines of IT systems we identified as possible solutions; but which failed to ultimately meet our criteria and requirements. It has been concluded that the TotalFBO system is the best choice for improving Interdel's business operations. The TotalFBO system has the lowest cost of the three systems we analyzed, and the right amount of components to fulfill Interdel's needs. The software and hardware requirements for this system are outlined, supported with pictures, screenshots and costs in the appendix. We've highlighted the impact of the TotalFBO system on Interdel's operations and output, and followed up with a feasibility analysis. The feasibility analysis covers the economic, operational and technical aspects of this solution. The report concludes with an implementation outline, supported with a Gantt Chart as well as a contingency plan for risk aversion. The appendix of this report also includes screenshots of TotalFBO's interface.

Problem Definition

The problem that Interdel faces is that they are conducting the majority of their business on paper. There are currently few systems that are paperless. The customer service representatives take all bookings by phone and email, recording them on paper. This information is then communicated verbally to the grounds crew, who then record all the information for a second time on paper. In addition to this, the Accountant has constructed her own accounting system. Although this system works flawlessly for her, any future accountants will need to be trained on the system or develop their own, as Interdel lacks an integrated accounting system.

Requirements of the System

The following table illustrates the system requirements for TotalFBO. According to Bernard, D. (Personal communication, July 15, 2012) Interdel's computer at the concierge desk exceeds the "excellent" requirements. Interdel currently does not have servers or terminal servers which will be required. Options for obtaining these will be discussed later in the report.

Comparison of Alternative Solutions

The Wellington-Royce BASE System

Wellington