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Communication in the Workplace

Essay by   •  May 13, 2011  •  Essay  •  725 Words (3 Pages)  •  4,367 Views

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Good communication is a very important aspect to any job. In order to have a well organized business with productive employees; effective communication must take place between everyone in the work place. My job title is a 911 communications operator, which means I handle emergency calls and work 12 hours shifts. Working 12 hour shifts results in me spending a lot of time at work. I am with my co workers just as much as I am with my own family. Being able to communicate with my employees comfortably helps the work flow in a timely manner and makes our 12 hours shifts fly by fast. My workplace can be very hectic at times with the phones ringing off the hook and officers needing assistance; therefore it is very easy for miscommunication to arise due to the stressful environment. But through good, positive communication myself as well as my co workers, function well together during stressful situations with very little confusion and miscommunication. The two most important things I always try to remember when it comes down to communication in the workplace are to always remain professional with the public as well as co workers and the "golden rule" treat people the way you want to be treated.

Staying professional in the workplace can be very rewarding. "Professionalism is basically, the knowledge that an individual carries about a certain field. At work, professionalism refers to a person doing his job with sincerity, and maintaining professional etiquette and professional ethics in the workplace. It leads to logical and completely unbiased decision making, making it the basis of a good work environment (". It is important to remember that someone is always watching and noticing your actions at all times, so remaining professional could rub off on others and change the entire atmosphere of a workplace. You could be someone's role model without even realizing it. Having a professional attitude reflects positive feedback from my fellow co workers as well as the public. For example so many people from my hometown dial 911 and request to speak to me because I am always professional and respectful to everyone's needs no matter the problem. Professionalism in the workplace can establish guidelines for what is considered professional and what is consider not professional. By staying professional with everyone you encounter while at work you can eliminate a lot of inappropriate conversations or accusations. Keeping a professional attitude is not always easy and majority of the time can be very challenging. There are a number of things that can contribute to an individual having a bad day that in return will reflect through in their attitude. I personally have a set of rules I try to abide by to ensure that I remain professional at all times. A few of my rules are I always try to arrive at work prior to the designated time, I show the up most



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