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Pgcba- Mis Final- Pyae Phyo Kyaw

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Myanmar Metropolitan College

UBIS- PGCBA Program

Management Information Systems Final Assignment

Pyae Phyo Kyaw

28th May 2016

Contents

Page Number

1

Business Background, products/ services of Tesco

3

2

Management levels and types of information system at Tesco

4

3

The strategic role of information systems at Tesco

5

4

IT infrastructure

5

5

The possible problems of managing data sources at Tesco and suggested solution

6

6

 Application of Internet Technology and telecommunications network at Tesco’s business operations

6

7

The role of e-commerce, M-commerce and their impact to the business

6

8

Data security and control issues; their business value

7

9

Ethical, social and political issues

7

10

 Achieving Tesco’s competitive advantage with the use of information systems

7

11

References

7

  1. Business Background, products/ services of Tesco

Tesco is a British-based international grocery and general merchandising retail chain. It is found in 1919 in London. In 2009, Tesco got the total revenue € 60 billion. According to the both global sales and domestic market shares, Tesco becomes the largest British Retailer with profits exceeding € 3 billion. Tesco is the third largest global retailer by profit. Currently, Tesco employed 500,000 employees in 2009, in 2015, Tesco employed 517,802 employees and they opened over 4,000 stores in 2009 and in 2015, they opened 7,817 shops around the world.

Tesco main products/ services are specialized in food and drink and also they offer for clothing, electronic devices, consumer goods, financial services, health care, telecoms, Internet services, software and car insurance.

There are six formats type of Tesco’s UK stores, differentiated y size and the range of the products sold. Tesco also diversified by geographically.

  1. Tesco Extra stores are lager and out of town hypermarkets that provide nearly all of Tesco’s product range.
  2. Tesco superstores are standard large supermarkets which mainly focus on groceries and non-food goods.
  3. Tesco Metro stores are mainly located in center of the cities and main roads of small towns but sizes are between express stores and superstores.
  4. Tesco Express stores look like convenience stores and focus on foods.
  5. One Stop stores are very smallest stores which are not included Tesco in their names.
  6. Tesco Personal Finance are banking arms which operate A n ISP, phones and VoIP business and offer customers to a loyalty card-scheme.

  1. Management levels and types of information system at Tesco

Tesco grew into a great business by focusing on the small and little things. Tesco business was built with a mission to help everyone who shops with us enjoy a better quality life and an easier way of living. Tesco Executive Committee is organized around three cores capabilities- customers, channels and products.

Tesco has operational level (workers), middle managers, senior managers and Executive level as Management Level.

For workers, they mainly use Transaction Processing system. Transferring Processing Process (TPS) is an informational scheme for the collection, storage, retrieval and modification of transaction made by an organization. An example of a transaction processing system commonly used in business are the systems employed by major credit card companies found in almost every retail store and one of the company is TESCO. For Middle Managers, they use Management Information System. For Senior Managers, they use Decision Support System. For Executive level, they use Executive Information System.

Information systems may include: RFID systems , CCTV surveillance; order-processing systems, scheduling systems, hand-held devices , Financials, HR software; communications technology to connect stores; e-commerce and e-business systems; supply chain systems, information systems (IS) used in Tesco to support their loyalty card which are mainly used by workers. Tesco also uses computers for staff recruitment. Potential applicants complete an application form over the Internet which is monitored and controlled by Head Office.

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