Rush Case

* Building the talent base - Andra built her talent base by focusing on women and minorities. It was important that her team understand the importance of themselves, because they were often undervalued and underappreciated in the job market.

* Customer focus - Andra paid attention to her customers and made a point of exceeding their expectations regardless of the circumstances.

* Planning and organizing - When no one was available to drive a truck to a destination, she would often drive the truck herself to get the job done.

* Financial and technical savvy - For the first few years of running her business, Andra assumed different job roles (ex: administrative assistant, accountant and mechanic) to save money.

* Challenging the status quo - The success of Rush's trucking company can be attributed to driving change which is challenging the status quo and looking for ways to improve team or organizational performance; and champions new initiatives and stimulates others to make changes (Hughes, Robert, & Gordon, 2012).* Building the talent base - Andra built her talent base by focusing on women and minorities. It was important that her team understand the importance of themselves, because they were often undervalued and underappreciated in the job market.

* Customer focus - Andra paid attention to her customers and made a point of exceeding their expectations regardless of the circumstances.

* Planning and organizing - When no one was available to drive a truck to a destination, she would often drive the truck herself to get the job done.

* Financial and technical savvy - For the first few years of running her business, Andra assumed different job roles (ex: administrative assistant, accountant and mechanic) to save money.

* Challenging the status quo - The success of Rush's trucking company can be attributed to driving change which is challenging the status quo and looking for ways to improve team or organizational performance; and champions new initiatives and sti* Building the talent base - Andra built her talent base by focusing on women and minorities. It was important that her team understand the importance of themselves, because they were often undervalued and underappreciated in the job market.

* Customer focus - Andra paid attention to her customers and made a point of exceeding their expectations regardless of the circumstances.

* Planning and organizing - When no one was available to drive a truck to a destination, she would often drive the truck herself to get the job done.

* Financial and technical savvy - For the first few years of running her business, Andra assumed different job roles