Case Study: A Business Trip to Brussels
Essay by Khuyen Do • November 30, 2015 • Course Note • 359 Words (2 Pages) • 2,197 Views
Page 1 of 2
PROCESSES | MATERIALS | INFORMATION | CUSTOMER | |
Landing slot allocation | X | X | ||
Services at airport | Snow-clearing | X | X | |
Catering suppliers’ vans | X | x | ||
Aviation fuel trucks | X | X | ||
Baggage trailers | X | X | X | |
Buses transporting | X | X | x | |
Security police | X | X | ||
Services after landing | Baggage unloaded | X | X | X |
Fuel loaded | X | |||
Technical engine checking | X | X | ||
Passport control | X | X | X | |
First aid room | X | X | X | |
Baggage reclaim | X | X | X | |
Flight scheduled display at airport | X | X | ||
Checking-in | X | X | X | |
Shopping in airport | X | X | ||
Restaurants, bars | X | X | ||
Special need service (wheelchair, pets…) | X | x | ||
De-icing | X | X | ||
Flight information desk | X | X | ||
Baggage loaded to the plane | X | X |
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