Integrated Research Ltd Case Study

Integrated Research Ltd

TABLE OF CONTENTS

COMPANY OVERVIEW

Integrated Research is a provider of performance monitoring, diagnostics and reporting software.

The company builds performance monitoring software such as Prognosis which is designed to

manage information technology (IT) infrastructure, payments and communications ecosystems.The

company operates in the US, the UK, Germany and Singapore. It is headquartered in Sydney,

Australia and employs around 200 people.

The company recorded revenues of A$48.9 million (approximately $50.2 million) in the fiscal year

ended June 2013, an increase of 0.5% over 2012.The company's operating profit was A$11.1 million

(approximately $11.4 million) in fiscal 2013, an increase of 0.5% over 2012. Its net profit was A$9.1

million (approximately $9.3 million) in fiscal 2013, an increase of 0.5% over 2012.

KEY FACTS

Head Office Integrated Research Ltd

Level 9

100 Pacific Highway

North Sydney

New South Wales 2060

AUS

Phone 61 2 9966 1066

Fax 61 2 9966 1042

Web Address http://www.ir.com

Revenue / turnover 48.8

(AUD Mn)

Financial Year End June

Employees 200

Australian IRI

Securities Exchange

Ticker

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Integrated Research Ltd

Company Overview

BUSINESS DESCRIPTION

Integrated Research is engaged in the design, development, implementation and sale of performance

monitoring and diagnostics software solutions such as Prognosis, which is designed to manage

information technology (IT) infrastructure, payments and communications ecosystems.The company

has customers in more than 50 countries in industries including banking, equities and financial

services, telecommunications and managed services, healthcare, oil and power, retail and technology.

It has operations in the US, the UK, Germany and Australia.

The company offers solutions and services which include: unified communications (UC) products,

payments solutions, infrastructure solutions, and consulting services.

Prognosis for unified communications provides performance management solutions such as UC

monitoring, alerting and reporting on voice quality, performance and service availability for multiple

vendors such as Avaya, Cisco, Microsoft Lync, Alcatel-Lucent and Acme Packet.

Prognosis provides payment solutions to reduce downtime, optimize service levels, maximize resource

utilization and gain real-time visibility into the payments transactions across ATM and POS hardware,

financial applications and transaction monitoring for ACI BASE24, BASE24-eps, Postilion and FIS

Connex and IST or switch, and customized or in-house developed platforms.

Prognosis provides infrastructure solutions to manage cross-platform servers centrally and remotely;

real-time alerting and automation to predict, alert and automate responses to changing system

conditions; to transform data into information; real-time customizable views for performance insight

and optimizing resources; and reporting for capacity and budget planning.

The company offers consulting solutions such as providing implementation assistance, customization

services, and training services.

The company's subsidiaries include: Integrated Research Inc, Integrated Research UK Ltd, and

Integrated Research (Singapore) Pte Ltd.

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Integrated Research Ltd

Business Description

HISTORY

Integrated Research was founded in 1988.

In 2000, the company was listed on the Australian Stock Exchange in 2000. In the same year, it

applied PROGNOSIS to manage voice over IP (VoIP) and internet protocol (IP) telephony.

Integrated Research released PROGNOSIS version 7.06 for Windows, UNIX, Linux and HP nonstop

environments, in 2002.

In 2003, the company partnered with GoldenGate, to develop integration points that complement

the features of their respective products.

Integrated Research signed a distribution agreement with Motorola to market, supply and implement

the company's products across the US, in 2004. In the same year, it also made a US Distribution

Agreement with Ingram Micro.

In 2005, the company launched PROGNOSIS 8.0 version of the management software. In the same

year, it introduced PROGNOSIS for web applications, to monitor availability and response times for

web

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