Interdepartmental Communication for Front office

There are so many aspects that determine the importance of the communication process in the business environment. Increasing the role of communication is of a greater importance in building a professional environment. The ability to communicate effectively internally and externally in a hotel institution, to promote trust and open dialogue between staff and management of an organization is part of a winning formula of modern management.

Internal corporate communications are those involving relationships within an organization. They regulate a wide range of issues related to management activities and control the overall operation of a hotel institution. Among them are meetings, briefings, seminars, oral and written communication, which includes regulations, company philosophy and values of the company's, orders, reports, memos, contracts and others. All documents which relate to the overall internal organizational structure of an organization.

Front office in the hotel industry is the core of the organization. Through out front office is passing every single piece of information concerning customers and staff from different departments. Reception staff must be prepared answering every question which comes across them. Starting with the weather reports, bus routes, restaurant menus, meetings, and conferences, duties, roster schedules, responsibilities and many more.

The front office manager plays a vital role in the communication process; he has to be the pulse of the organization and always to stay on top of a miscommunication or a problem. The relationship the front office manager develops with the heads and staff of different departments is curtail in gathering information for the benefit of the customer.

Despite the complexity of operations and staff, in a hotel all the departments and their staff, the management and directors are very tightly connected in vertical and horizontal structures. Communication flow in the hotel usually runs down the organizational hierarchy. This includes mainly of messages sent by the superiors to subordinates. The information is normally in the form of instructions, orders, restrictions, etc. which lives a bit of negative feeling in the staff. However when speaking about something positive like promotions, banquets, holydays awards, and honours normally is between colleagues or horizontal communication.

Motivating staff to keep a constant and open dialogue about the work of the company, the promotion of freedom of opinion and unconventional ideas are the basis for effective communications. A good dialogue allows focusing on problems to resolve them and achieve a common understanding our and customer good.

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