Nordstrom:"we out Service, Not Outsmart Our Competition!"

Nordstrom:"We out service, not outsmart our competition!"

At Nordstrom, our goal is to provide outstanding service every day, one customer at a time. The question we ask ourselves is this. What business are you in? It is the service business. We are called to serve rather than be served. Some businesses have forgotten that growth and expansion is a natural by -product that comes through service. We believe" If you focus on the customer and not the money, you'll get both the customer and the money!"

At Nordstrom building relationships are the key of customer service, we believe everything begins with the customer our key to success is making customers feel comfortable by paying attention to every detail of the experience. Create an atmosphere of helpfulness, as well as creating an atmosphere of professionalism.

People like to do business with people they like! How? At Nordstrom one of the greatest benefits to employees is that they are basically hired to be nice people. Managers are trained in behavioral techniques. Basic traits and personality are important as well as a willingness to learn. Coaching, mentoring and training are all offered to help ensure that employees transition smoothly, not only does Nordstrom hire good people, we work with them, nurture them and give them the tools they need to succeed.

Staff must understand that they are in the frontlines in building and maintaining relationships with customers. "Know your product and know your resources!" Supervisors motivate employees and provide a culture were people encourage each other. The best Nordstrom sales associates will do virtually everything they can to make sure a shopper leaves the store a satisfied customer.

Management must bring out the best in employees. Nordstrom encourages new hires to keep their eyes open when searching for a mentor. We promote a culture where people mentor unselfishly.

Employee development and support leads to loyalty. The better staffs are treated, the better they perform. Recognition meetings are venues for reinforcing, recognizing, and rewarding behavior. Demonstrating sincere, authentic appreciation - identify what makes an employee different, how she adds value,

1. Emphasize the team spirit - I work for the greatest company - greatest faculty.

2. Teach people something new - sales techniques, etc. Offer employees something that would generate and maintain interest

3. Perpetuate the culture - talk about what s good about the culture, what makes a culture unique, what makes it work.

* The Inverted Pyramid represents the company's philosophy and structure, placing customers at the top. Next are those who

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