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Last update: March 27, 2017
  • Discussion About the Reasons of Using Customer Service Policies

    Discussion About the Reasons of Using Customer Service Policies

    Table of Contents Introduction: Task 1 Discussion about the reasons of using customer service policies Purposes of evaluating a customer service policy, indicating how this can assist future staff training and development Task 3 Assessing the sources of information on customer requirements and satisfaction levels Research on customer requirements and satisfaction levels, with the suggestion of potential improvements Introduction: Customer service is a performance of giving customer priority by providing them with service when the

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    Essay Length: 1,837 Words / 8 Pages
    Submitted: March 23, 2016 Essay by Tanvir Rahman Shourov
  • Customer Service Policies

    Customer Service Policies

    Running Head: CUSTOMER SERVICE POLICIES Customer Service Policies [Name of the Writer] [Name of the Institution] Table of content Introduction 1 Task 1: Understand customer service policies within business and services contexts 1 1.1 Discuss reasons for using customer service policies 1 * Vision 1 * Guidelines 2 * Accountability 2 * Image 2 1.2 Discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development. 2

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    Essay Length: 3,256 Words / 14 Pages
    Submitted: September 27, 2012 Essay by Paul
  • Improving Baggage Tracking, Security and Customer Services with Rfid in the Airline Industry

    Improving Baggage Tracking, Security and Customer Services with Rfid in the Airline Industry

    Abstract: Radio frequency identification (RFID) has been identified as one of the ten greatest contributory technologies of the 21st Century. This technology has found a rapidly growing market, and an increasing variety of enterprises are employing RFID to improve the efficiency of their operations and to gain competitive advantage. In the aviation industry, major airports/airlines have been looking for the opportunity to adopt RFID in the area of baggage handling for a long time. Many

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    Essay Length: 807 Words / 4 Pages
    Submitted: April 3, 2011 Essay by Maxi
  • Improving Customer Service to Reduce Customer Complaints in Fast Food Restaurant: A Case Study of Burgerking at Victoria Station, London

    Improving Customer Service to Reduce Customer Complaints in Fast Food Restaurant: A Case Study of Burgerking at Victoria Station, London

    IMPROVING CUSTOMER SERVICE TO REDUCE CUSTOMER COMPLAINTS IN FAST FOOD RESTAURANT: A CASE STUDY OF BURGERKING AT VICTORIA STATION, LONDON" 1. AIM AND OBJECTIVE The main purpose of this study is to analyze the customer service in fast food restaurant by taking the Burger king fast food restaurant London. This study also aims to provide suggestion to improve the customer service to reduce the customer complaint. OBJECTIVES * To analyze the customers service at the

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    Essay Length: 3,624 Words / 15 Pages
    Submitted: August 7, 2011 Essay by Greek
  • Manage Customer Service - Coles Supermarket Has Been Well Known in Australian Household

    Manage Customer Service - Coles Supermarket Has Been Well Known in Australian Household

    Coles supermarket has been well known in Australian household for the past decades Coles has over 430 stores throughout Australia and employing more than 57,000 people. The most important priority for any retail business is customer satisfaction and Coles takes its customer's opinions very seriously Coles is proudly Australian owned and forms a key part of the Wesfarmers portfolio of leading Australian companies. Coles have over 600,000 shareholders in Australia's biggest retailer, The mission of

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    Essay Length: 310 Words / 2 Pages
    Submitted: August 12, 2011 Essay by Stella
  • The Body Shop Customer Service

    The Body Shop Customer Service

    Customer Service Retailers always try to differentiate themselves in many ways because most of them selling similar merchandises. They may offer cheaper goods, better quality of goods, private brands, and convenient location compared to their competitors. However, competitors can always adjust their price to lower, finding more strategic location and develops their own brands too. The only way and the most powerful way of retailers to differentiate themselves is to offer excellent customer services to

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    Essay Length: 604 Words / 3 Pages
    Submitted: November 4, 2011 Essay by Stella
  • Scandinavian Airline Systems - Understanding Customer Service

    Scandinavian Airline Systems - Understanding Customer Service

    Understanding customer service Post-module assignment Content Moment of truth ------------------------------------------------------3 Introduction -------------------------------------------------------------------3 Customer satisfaction---------------------------------------------------------------------------------------3 How to implement MOT------------------------------------------------------------------------------------4 Conclusion ----------------------------------------------------------------------------------------------------4 High level -----------------------------------------------------------------------------------------------5 Introduction ------------------------------------------------------------------------------------------------5 Customer service -----------------------------------------------------------------------------------------5 People level ----------------------------------------------------------------------------------------------------6 Process level ---------------------------------------------------------------------------------------------------7 Organization level ---------------------------------------------------------------------------------------------8 The relationship between customer service and company performance -------------------------9 Conclusion-------------------------------------------------------------10 Bibliography-----------------------------------------------------------11 Moment of truth Introduction Jan Carlson, president and CEO of Scandinavian Airline Systems (SAS), is credited with popularizing the term "moment of truth." The first time customer

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    Essay Length: 2,430 Words / 10 Pages
    Submitted: November 9, 2011 Essay by Kill009
  • Marketing and Customer Service

    Marketing and Customer Service

    Every business has its own ideal marketing model, depending on the specific needs of the business. In this paper we will discuss some of the different marketing models that are used and the pros and cons of each model. We will also discuss how important customer service is to these internet based stores. Customer service can make or break a business, if a customer has a bad experience with the customer service department it could

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    Essay Length: 817 Words / 4 Pages
    Submitted: January 4, 2012 Essay by Nicolas
  • Report on Gap Customer Service

    Report on Gap Customer Service

    REPORT ON GAP CUSTOMER SERVICE Company Overview: Gap is an iconic American fashion brand founded in 1969, which belongs to the Gap.inc group. The Gap.inc Group owns Six Major Brands: The main brand The Affordable Luxury brand banana republic, The Value brand Old Navy, The Online Exclusive brand Pipeline and the newly founded sportswear brand Athleta. Gap.inc opened its first store more than 40 years ago. Owning over 4000 flagship stores and 500 franchise stores

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    Essay Length: 461 Words / 2 Pages
    Submitted: January 11, 2012 Essay by zizi1888
  • Customer Service

    Customer Service

    Customer service plays a key role in many companies and organizations. Providing the best customer service possible is important for any business to be successful and stay successful. As technology advances year after year, the internet and online activities have become increasingly important for companies to communicate with their market of people. If a company or organization has a website that promotes its business it's important for that website to contain contact information. Typically, links

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    Essay Length: 605 Words / 3 Pages
    Submitted: January 20, 2012 Essay by Nicolas
  • Customer Service Assignment - Homebase

    Customer Service Assignment - Homebase

    Introduction For those of you who are unfamiliar with Homebase, it is a store that sells home furniture, appliances, DIY and garden products. The Homebase nearest to me is on a Fonthill Retail Park, Fonthill Road, Clondalkin, Co. Dublin and so there is a large car park, which is good. It is a large store with an upstairs level mainly kitted out with goods for kitchens, bathrooms and bedrooms, such as shower units, tables, lights

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    Essay Length: 1,676 Words / 7 Pages
    Submitted: February 13, 2012 Essay by Marry
  • Customer Service

    Customer Service

    PMPG 503 - Group Assignment Cover Page Instructor Name: Cheryl Francis-Nurse Assignment Name: Process Strategy Group Number: 4 Date of Submission: 26 Mar, 2012 The following students were present for the group discussion and contributed to the assignment as indicated: Student Name Contribution to Assignment 1. Jenitha Prince Ahi Kona Kopè Product Focus Process Strategy 2. Ogunlusi Adesewa Ahi Kona Kopè Product Focus Process Strategy 3. Amal Shibeli Process designed to achieve competitive advantage in

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    Essay Length: 794 Words / 4 Pages
    Submitted: March 29, 2012 Essay by Greek
  • How Else Can Nordstrom Continue to Provide Exceptional Customer Service and Increase Brand Loyalty?

    How Else Can Nordstrom Continue to Provide Exceptional Customer Service and Increase Brand Loyalty?

    A study by Nistor and Neubauer considered dropout and participation in online courses from a quantitative standpoint, accounting only for observable variables within their research. Drop-outs occurred more frequently at the beginning of the course, although drop-outs did occur throughout the duration of the course. Nistor and Neubauer found that the dropout group had significantly less participation with regards to response to assignments and communication with the instructor. Dropouts also had a tendency to register

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    Essay Length: 410 Words / 2 Pages
    Submitted: August 11, 2012 Essay by nikky
  • Job Description - Customer Service Agent

    Job Description - Customer Service Agent

    Part 1 Job Description Job Title: Customer Service Agent Position Title: Customer Service Representative Reports to: Customer Service Department Wkly Hrs: 40 hours / week Department: Human Resources Date: August 26, 2012 Position Overview: A customer service representative interacts the organization's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening

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    Essay Length: 1,165 Words / 5 Pages
    Submitted: September 24, 2012 Essay by Nicolas
  • Understanding the Customer Service Desk - Post- Erp Implementation

    Understanding the Customer Service Desk - Post- Erp Implementation

    UNDERSTANDING THE CUSTOMER SERVICE DESK - POST- ERP IMPLEMENTATION The Customer Service department of Electro Tech has now successfully implemented ERP . As you look around the room, you still see an open area full of cubicles. The most obvious change in the surroundings is that instead of dumb terminals, there are now personal computers at each station. Multi-line telephones are still standard issue, but the constant ring has leveled to a normal work pace.

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    Essay Length: 1,729 Words / 7 Pages
    Submitted: January 24, 2013 Essay by puneetrstg
  • Benefits of Customer Service

    Benefits of Customer Service

    In this assignment I will describe the benefits to the customer, the organisation and the employees of monitoring, evaluating and implementing improvements in customer service. Considering the time lost through dealing with issues, costs incurred and improved internal and external customer satisfaction. Benefits Of monitoring customer service Of evaluation improvements in customer service Of implementing improvements in customer service and issues (negatives). The customer When customer service is monitored, the customer will notice a lot

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    Essay Length: 967 Words / 4 Pages
    Submitted: January 29, 2013 Essay by cagemania
  • Customer Service

    Customer Service

    Understanding the costing structure of a product or service is important when deciding the price. However, management accounting techniques are only part of the process when deciding how to price a product or service. Using examples explain what else can impact on the price of a product or service. You need to understand your customer, your competitor and your company to best able to decide on pricing a good or a service; Price setting is

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    Essay Length: 251 Words / 2 Pages
    Submitted: February 6, 2013 Essay by jazzy117
  • Analysis of Starbucks Delivering Customer Service

    Analysis of Starbucks Delivering Customer Service

    Analysis of Starbucks Delivering Customer Service Problem statement: * In 2002, market research has shown that Starbucks has a gap in meeting its customer's expectations in terms of customer satisfaction. * On interpretation the marketing research data, Christine Day, Senior Vice President concluded that the speed of service was the main reason for this decline in customer satisfaction. So she proposed to improve the service time such that each order is served within 3 minutes.

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    Essay Length: 2,241 Words / 9 Pages
    Submitted: March 12, 2013 Essay by Saniya88
  • The Impact of Customer Service in Businesses

    The Impact of Customer Service in Businesses

    THE IMPACT OF CUSTOMER SERVICE IN BUSINESSES LEAD: Customer service is the provision of service to customers before, during and after a purchase. It is also seen as the commitment in providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. But more at times, customer service representatives are seen with behaviors that can be described as unethical. PACKAGE: With the ability for

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    Essay Length: 359 Words / 2 Pages
    Submitted: September 5, 2013 Essay by Godisgood
  • Customer Services Team

    Customer Services Team

    ASSIGNMENT REQUIREMENTS: Scenario Scenario You have started a summer placement working in a large hotel in a town centre location. Because of this location the hotel is used by both domestic and incoming tourists and business people. The hotel has a pub in the basement that serves food; conference facilities and a spa. The hotel has limited pre-booked car parking in a small multi-story car park. There is access to night clubs, theatres, shops and

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    Essay Length: 1,213 Words / 5 Pages
    Submitted: December 12, 2013 Essay by emiliapanzo
  • Cover Letter Examples Template - Position of Customer Service Associate

    Cover Letter Examples Template - Position of Customer Service Associate

    2855 Pinecreek Dr. Apt. D123 Costa Mesa, CA 92626 (209)499-4855 Arvin Lal, CEO SHREDZ Supplements October 5, 2015 Jersey City, NJ Dear Mr. Lal: The position of Customer Service Associate, as referred to from Shredz.com, is of great interest to me. I feel qualified for this position and am ecstatic about the opportunity to work for Shredz. Please consider this letter as my formal application presenting my skill set, knowledge and experience. I am currently

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    Essay Length: 339 Words / 2 Pages
    Submitted: November 2, 2015 Essay by briana trammell
  • Customer Service & Service Quality at Intercontinental Hanoi Westlake’s Club Lounge

    Customer Service & Service Quality at Intercontinental Hanoi Westlake’s Club Lounge

    Student name Assessor name Hieu Manh Dinh Vicky Nguyen Assignment issued on Interim Submission on Final submission on 11.04.15 Click here to enter a date. 11.04.15 Qualification Unit number and title Higher National Certificate (HNC) HM03 – Customer Service Assignment title An Analysis of Customer Service and Service Quality at InterContinental Hanoi Westlake’s Club Lounge. In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the

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    Essay Length: 4,560 Words / 19 Pages
    Submitted: March 15, 2017 Essay by Megan Pham
  • Quality in Customer Service

    Quality in Customer Service

    1. What is meant by the term ‘quality’ when referring to customer service? Customer service can be defined as the act of taking care of needs of customers by providing and delivering professional and helpful, high quality service and assistance before, during and after the customer’s requirement is met. However as referring to term quality for the customer service. They should meet the following criteria. * Meeting ethical standards for example treating them with respect,

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    Essay Length: 2,729 Words / 11 Pages
    Submitted: May 19, 2019 Essay by pradip55
  • Service Marketing Report - 12 and 13 of the Text Book, "services Marketing: Integrating Customer Focus Across the Firm"

    Service Marketing Report - 12 and 13 of the Text Book, "services Marketing: Integrating Customer Focus Across the Firm"

    Services Marketing Report Service Delivery Tutor: Drs. L. Ploeg Team 2 Anna-Lena Janzen, i390534 Marie Trbovic, i626015 15 May, 2009 Contents 1. Introduction...........................................................3 2. Employees' Roles in Service Delivery...................................3 3. Customers' Roles in Service Delivery....................................4 4. Research Experiment.........................................................5 5. Results............................................................... 6. Conclusion.............................................................................6 7. Appendices: ......................................................................8 8. References.......................................................... 9 1. Introduction The report is based on chapters 12 and 13 of the text book, "Services Marketing: Integrating Customer Focus Across the Firm" by Valarie A. Zeithaml,

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    Essay Length: 2,028 Words / 9 Pages
    Submitted: August 23, 2011 Essay by Woxman
  • Brm Measuring Customer Perceived online Service Quality

    Brm Measuring Customer Perceived online Service Quality

    Authors International Journal of Consumer Studies, 30 , 6, November 2006, pp552-560 553 Journal compilation © 2006 Blackwell Publishing Ltd M. Mavri and G. Ioannou * Online banding services of Internet-based e-retail banking. In addition, willingness to use depended significantly on the first five factors, allowing the interdependencies between them to be estimated in terms of marginal rates of substitution or ratios of the corresponding regression coefficients. Another study by Liao and Cheung (2001), analysed

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    Essay Length: 1,120 Words / 5 Pages
    Submitted: January 31, 2012 Essay by Nicolas

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