Report on Business Ethics

Cover page

Contents

Introduction        

Abu Dhabi Quality and Conformity Council (QCC)        

Company background        

Operational Activities        

Flow chart 1: Inspection procedure for electrical appliances        

Identify the Service:        

Market Surveillance        

Service analysis:        

Work allocation        

Flow chart 2: (Inspection process)        

Identify the Service:        

Flow chart 3 : Administer Payroll        

Administer Payroll        

Process 1 :        

Blue print 1:        

Fish bone:        

Process layout:        

Recommendations        

Conclusion:        

References        

Introduction

Over the last few years, government services in the UAE has improved to be documented like the industrial procedures to be monitored, controlled, measured and enhanced. Customers also knew their rights and the differences between the procedures in different places and they effect on the decision making in enhancing not only the services in companies, but in the governmental sector too.

In then governmental sector In Abu Dhabi Emirate, they used to use flow charts diagrams, written procedures that are monitored by the auditors and there is at least one annual check for the processes to make sure that the entity has document for every process and the employees are implementing what is documented. Also they usually check if there is a way of enhancement to make the process better and more effective and efficient, by suggestions from the auditors to make the processes shorter or easier to customers especially the bottleneck which is the steps that take more time which delay the whole service. They usually use surveys to know about customer feedback in government sector and there is a free line to call and give feedback also on 800555 which is Abu Dhabi Government Contact Center.

One very important step from the companies of government entities is that they have to make a very good awareness programs and trainings to their staff to know how important the documenting is and following the written procedure. Then they will understand what will be the outcome of having the same service from different employee. Unfortunately, till now you can notice that two employees in same counter working together and every one of them have different understanding of the requirements. Then the customer is the big looser!

In the coming papers we will focus on Abu Dhabi Quality & Conformity Council , ……………….. .                     . ………………. and  ……………….flow charts in different departments and some analysis to reallocate them.

Abu Dhabi Quality and Conformity Council (QCC)

Company background

Abu Dhabi Quality and Conformity Council (QCC) is an Abu Dhabi government entity established in accordance with Local Law No. (3) of 2009 to raise the quality of Abu Dhabi’s exports and products traded locally. QCC consists of a council of regulators and industry with a mandate to ensure provision of quality infrastructure in line with global standards. 

• QCC’s functions are divided into six key areas: developing standards and specifications, capacity building of metrology systems, strengthening testing infrastructure, launching conformity schemes, protecting consumer interests and ensuring fair trade.
• QCC’s key stakeholders include regulatory authorities, consumers, retailers and wholesalers, industry, conformity assessment bodies (CABs) and importers.

QCC supports regulators and government organizations through offering quality and conformity facilities, expertise and resources that allow them to implement products safety and compliance requirements and regulations. Additionally, QCC works towards promoting a culture of quality and protecting the interests of consumers. In doing this, QCC seeks to promote the Emirate’s competitiveness to become one of the world's most attractive regions for investments and human capital, and to support the competitiveness of national industries in world markets.

Operational Activities

• Standards
• Legal Metrology
• Metrology Infrastructure
• Testing Infrastructure
• Conformity Schemes
• Personal Conformity Scheme
• Consumer Safety
• Central Testing Lab

Flow chart 1: Inspection procedure for electrical appliances[pic 1]

Identify the Service:

Abu Dhabi Quality & Conformity Council’s Consumer Safety team works to control goods that pose health and safety risks to the people of Abu Dhabi. Abu Dhabi's markets are continuously monitored by QCC in partnership with relevant authorities, paying special attention to injury statistics through the Health Authority network.

Market Surveillance

Conduct market surveillance to ensure continued conformity of controlled products with safety regulations, and verify correct Trustmark usage. Take appropriate consequence management action where necessary as specified by Trustmark policy.

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