Theory Application in Practical Organizational Behavior Issues
Essay by Maxi • March 17, 2012 • Research Paper • 3,248 Words (13 Pages) • 2,653 Views
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Abstract
1.
The assignment examines two subject areas of the Organizational Behavior
Unit through critical analysis of the concrete work situations and proposes possible
argued solutions, supported by academic literature and incorporating aspects of different
organizational behavior theories.
In the first case study, we present how the need theories of motivation
(Maslow's hierarchy pyramid, Alderfer ERG Theory and Herzberg's duality theory) are
applied, by analyzing the concrete individual behavior of an employee in given work
situation. In addition, achievers needs based on McClelland are also addressed. At the
end, by summarizing the overall particular situation, we are suggesting a proposal based
on the findings from several motivation theories, in order to resolve the elaborated
motivation problem.
In the second case study, we present the organizational structure of a large
telecommunication company which fits to classical departmentalization by business
functions. We analyze the organizational structure of this company, addressing its
weaknesses in a situation when the market is changing fast and rapidly. At the end, we
made a recommendation based on Mintzberg adhocracy organization design and the
benefits of cross functional teams.
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Nikola Ognenovski
Understanding Organizational Behavior
Table of Content
1. Abstract
2. Case Study I
2.1 Introduction
2.2 Problem Analysis
2.3 Recommendations for problem solving
2.4 Conclusion for the Case Study I
3. Case Study II
3.1 Introduction
3.2 Problem Analysis
3.3 Recommendations for problem solving
1.4 Conclusion for the Case Study I
4. References/Bibliography
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Nikola Ognenovski
Understanding Organizational Behavior
Case Study I
2.
2.1 Introduction
"Makedonski Telekom" (MT) is an incumbent operator in the fixed
telecommunication in Former Yugoslav Republic of Macedonia (FYROM), founded in
1949. Established as a state owned Company and privatized in 2000 at the moment it is
the largest telecommunication company on the market. In 2007 and 2008, the company
was ranked among the best based on booked revenue and net profit in the country.
In the past several years, the company was constantly improving its
effectiveness, preparing for the market liberalization and opening to the competition.
The improvement of the human resources process within the company, as well as the
hiring and keeping the best people on the labor market were the company's highest
priority. The company finished the process of re-branding into T-Home, the common
name for all fixed-line operators within the Deutsche Telecom group, which stands for
implementation of highest standards regarding the quality and reliability of the services,
and compliance with T-values. The total number of employees is 1,700 and they work
in separate functional areas, such as Technical, Sales, Marketing, Finance and Human
Resources. In order to fulfill their job responsibilities, in general, the employees are
expected to have excellent interpersonal, organizational and analytical skills, to be
qualified for the particular job and to be prepared for multitasking and to work under
pressure. Namely, the innovative and modern working conditions are rated among
the best in the country. The company is perceived as one of the most attractive for the
employees. Based on the statistics in the country, the telecommunication industry has
the highest salaries, alongside with the banking sector.
Thirteenth salary and holiday payments are regular practice. The company also
covers the full fringe benefits (health insurance, social security and retirement benefits,
paid sick leave)
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