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Communication Channel

Essay by   •  September 16, 2012  •  Essay  •  364 Words (2 Pages)  •  1,682 Views

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The communication channel best used for Scenario 1 is a formal small-group wheel network. The reason this is the best channel is that it allows the leader to act as conduit for the group's communication and for the team to work in a discussion group environment were information is shared at a lateral level and received to help develop the best strategy (Robbins & Judge, 2011). The best communication channel to use to inform the Vice President of Operations is by upward communication through a presentation. The reason this is the best choice is that the oral and written communications can convey to upper management instantly allowing them to provide feedback and corrections quickly. Supplying a written document detailing the strategy allows for referencing to ensure that proper procedures are follow to achieve the objective.

In Scenario 2, the best communication channel to contact the IT department is by electronic communication either e-mail or phone. The reason this is the best channel to choose is it would be the quickest way to obtain the log-in information and have it visible on hand to input in the software program requiring the new information. The quickest way to inform the staff of what happen and provide them with the new information would be by e-mail as well. This low channel richness would be straightforward with little confusion and broader reach to get the information out to the staff at the simultaneous (Robbins & Judge, 2011)

Last in Scenario 3, the best communication channel is downward communication by calling the entire staff to a meeting. The reason this is the best channel to express the verbal and nonverbal communications to the staff is that they will be able to comprehend the downsizing and empathize, possibly causing some staff to resign voluntarily allowing others the chance to stay. "Evidence clearly indicates, though, that explanations increase employee commitment and support of decision" (Robbins & Judge, 2011, p. 4). If that does not occur those affected by the layoff will be notify by e-mail for a face-to-face meeting. The reason this is the best channel is it allow those to express their regret with the owner.



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