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Communication Process Model

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Assignment 1.1: Communication Process Model.

Karena Busch

BCOM/275

Wayne Brock

July 2, 2012

Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.

Scenario 1.

Who was the sender? A co-worker named Mike.

Who was the receiver? I was.

What was the message? I was late for work by a half an hour.

What channel was used to send the message? It wasverbal/face-to-face.

What was the misunderstanding that occurred? I thought I worked 3:30 to 8:30, but the General Manager changed the schedule and changed my hours to 3:00 to 8:30 instead.

How could the misunderstanding have been avoided? I could of re-checked the work schedule to make sure it was still 3:30 that I worked, Jose (the general manager) could of informed me that he has changed the schedule, and Mike the sender could of picked up the phone and gave me a call and asked why I was not in at 3:00.

1. What did you learn about the communication process from this activity? I learned that the communication in my workplace is not good and needs to be improved for everyone, not just for me, so that we all can be on the same page about important information, tasks to be done, who does them, and hours to be worked and notified if the hours are altered or modified in any way.

2. What seemed to be the main causes of the misunderstanding? I looked at my hours on the schedule and wrote them down like I do every week and next thing you know I am coming in to work late because the General Manager changed my hours and did not contact me or verbally told me he changed them.

3. What tips can you suggest for preventing misunderstandings in communication? To put up some kind of communication board, like a dry-erase board for important information that needs to be known for all the employees, assistant managers, and manager. If hours are to be modified or changed to verbally tell that person and if you cannot verbally tell that person then put it on the communication board. Instruct each and every employee to check out the communication board on a daily basis and check off on it and sign it to make sure everyone has read what is on the board and are clear on what they read or need to do by signing off on it.

Scenario 2.

Who was the sender? I was.

Who was the

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