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Riordan Manufacturing Service Request Sr-Rm-012

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Riordan Manufacturing Service Request SR-rm-012

Learning Team [Letter]

[Team Members' Name]

University of Phoenix Online

BSA310 - Business Systems


Service Request SR-rm-012

This course requires that the Learning Team will prepare a 12-14 page paper and a Microsoft PowerPoint® presentation of the project and post it on Week 5. This paper is based on the Service Request SR-rm-012 found in the Materials Section of this Course. The Learning Team (LT) assignment will assume that the paper and the presentation are to be given to an executive management committee. At a minimum, the paper should include the following:

1. Each type of business system and sub-system.

2. Description of each business system and sub-system.

3. Identification of inter-relationships of business systems and sub-system.

The Service Request clearly ask for the need present a summary of all existing Business Systems or Riordan Manufacturing. Therefore, this paper will provide the necessary information that will lead to improve the company business systems to be more competitive.

Company Highlights

This section can start with general information about Riordan Manufacturing For example:

Riordan Manufacturing, Inc. is an industry leader in the field of plastic injection molding. With state-of-the art design capabilities, we create innovative plastic designs that have earned international acclaim. Attention to detail, extreme precision and enthusiastic quality control are the hallmarks of Riordan Manufacturing. With facilities in San Jose, California, Albany, Georgia, Pontiac, Michigan and Hangzhou, China, we have the capacity to fulfill your unique needs. Riordan Manufacturing is wholly owned by Riordan Industries, a Fortune 1000 enterprise. (Apollo Group, 2004)

Mission Statement

Riordan Manufacturing Company is a global company with a Mission to define the company purpose, philosophy and values. Following are the main points of the Misison Statement of the Company:

1. Six Sigma, leading edge R&D and exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing.

2. Six Sigma, leading edge R&D and exceeding ISO 9000 standards define the attitude and abilities of Riordan Manufacturing.

3. By assuring that our employees are well informed and properly supported, we will provide a climate focused on the long term viability of our company.

4. We must be focused in achieving and maintaining reasonable profitability to assure that the financial and human capital is available for sustained growth. (Apollo Group, 2006)

Riordan Manufacturing Existing Business Processes and Systems

There are six main areas supported by the information systems and information technology departments. The following areas will be evaluated in this paper:

1. Finance and Accounting

2. Legal

3. Human Resources

4. Sales and Marketing

5. Operations

6. Information Technology. (Apollo Group, 2006)

This paper will not cover the Intranet or Internet Web Site. Each department uses or maintains information systems in order to accomplish their business functions. In order to understand fully the information systems in use this section will examine the information systems maintained or used by each department in detail and, where appropriate, recommend changes or enhancements to those systems.


Summary of the current business processes at Riordan Manufacturing.

Area Business Areas Supported Main Purpose

Finance & Accounting * General Ledger

* Accounts Payable

* Accounts Receivable

* Order Entry

* Procurement

* Sales and Purchasing History

* Invoicing and Shipping

* Payroll

* Financial Reporting


* Bar Code Reading

* EDSS (Apollo Group, 2006) Each operating entity has different systems to manage finance and accounting data. All data is consolidated in USA. The financial and accounting systems are not compatible and the interfacing or integration is not friendly. Each system was provided by different vendors. (Apollo Group , 2006)

Sales and Marketing The business areas supported in this area are: Historical sales, marketing research, marketing plans, sales database, production records, profit and loss statements, and marketing budget. (Apollo Group, 2006) Many disparate systems available to manage data. Some data is maintained in hardcopy and in microfiche. No specific system to manage the information and some hybrid systems used. No systems to manage Marketing or department budget. (Apollo Group, 2006)

Human Resources * Personal information

* Pay rate

* Personal Tax exemptions

* Hire date

* Seniority date

* Organizational



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