The Impact of Customer Service in Businesses

THE IMPACT OF CUSTOMER SERVICE IN BUSINESSES

LEAD:

Customer service is the provision of service to customers before, during and after a purchase. It is also seen as the commitment in providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. But more at times, customer service representatives are seen with behaviors that can be described as unethical.

PACKAGE:

With the ability for one to quickly adapt and handle client's views and opinions, customer service represents an area that businesses can excel in. Good customer service has the potential to alter customer viewpoints and offer businesses with vital feedback related to the products and services they offer. Not only do they comprehend the relationship between the way they greet, treat and handle customers and the bottom line but also capitalize on the ideas customers provide for suggested products and services, leading to opportunities for new innovations and revenue streams.

These are some responses from some customer service representatives in various organizations when they come across some customers

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Customers expressed their views and opinions on how they are treated when they come in contact with customer service representatives

SOT: PUBLIC OPINION

Treating clients with respect, greeting them with enthusiasm and going above and beyond to resolve any problems and issues can keep customers returning back to the business to work with them once more. When organizations are able to find solution to problems in a quick, pleasant as well as well-organized manner, consumers help to spread positive affairs of the organization, resulting in extra earnings for the organization.

Speaking with etv news, the Chief Executive Officer of the Service Care Solution Yvonne McCarthy stated that the attitude of customer service representative is appalling and therefore urged personnel in the industry to show some kind of respect and love towards all clients

SOT: YVONNE MCCARTHY, CHIEF EXECUTIVE OFFICER OF SERVICE CARE SOLUTION

It is however essential to treat others as you would like to be treated yourself. This will enable one to take care of customers in a positive manner.